HEALTHCARE INSURANCE SPECIALIST | Medical Virtual Assistant
Philippines
Detail oriented Medical Virtual Assistant and Healthcare Insurance Specialist with over three years of experience in administrative support, insurance coordination, and client communication. Known for accuracy, strong comprehension, and the ability to manage multiple tasks in fast paced environments. Trusted for taking ownership of assignments, solving problems independently, and maintaining organized client records.
Broker Services, freelance
Nov 2025 to Feb 2026
Assisted with policy setup, documentation, and application review Responded to member inquiries about enrollment, benefits, claims, and billing Verified provider networks and guided members through plan options Maintained accurate client records and ensured data accuracy Coordinated with underwriters and agents to complete requirements on time
Aetna, full_time
Feb 2024 to Nov 2025
Handled inbound and outbound calls for medical and dental insurance inquiries Explained coverage, deductibles, co pays, and plan limitations Assisted with billing issues, denied claims, and appeal processes Maintained accurate records in internal systems while following privacy standards Advocated for members and coordinated with insurance providers for resolution
Medical Clinic, freelance
Jan 2022 to Feb 2024
Verified insurance eligibility and benefits for medical and dental services Processed and followed up on prior authorization requests Communicated with providers, payers, and patients to resolve discrepancies Documented verification and authorization details accurately Assisted with denied cases and resubmissions when needed