Medical Virtual Assistant | Salesforce Monday.com
Metro Manila, Quezon City, Philippines
Hello! My name is Faith Grace, and I'm a dedicated Virtual Assistant with experience in customer service, medical administration, appointment setting, and client support. I've worked with U.S.-based clients, handling inbound and outbound calls, scheduling appointments, managing patient and customer records, and providing professional, high-quality support. My strengths are communication, organization, attention to detail, and building genuine rapport with clients. I'm a quick learner, highly adaptable, and comfortable using tools like Salesforce, Notion, Monday.com, and other CRM platforms. I also have a fully equipped home office with reliable high-speed internet and backup power to ensure uninterrupted productivity. What sets me apart is my ability to combine excellent customer service with efficiency. I stay calm under pressure, solve problems proactively, and always represent my clients' businesses with professionalism and care. My goal is not just to complete tasks, but to help your business grow by delivering dependable support and creating a positive experience for every customer. I look forward to the opportunity to work with you. Thank you for your time!
Neo NetChase, part_time
Aug 2025 to May 2026
I handled inbound customer service calls, assisting customers with their insurance claims and explaining policy coverage and benefits. I processed payments, updated account documentation, conducted follow-up calls when needed, and provided timely, professional, and empathetic customer service to ensure each customer's concerns were fully resolved.
VA Agency, full_time
Mar 2024 to Apr 2026
As a Medical Virtual Assistant, I provided administrative and patient support for a U.S.-based healthcare practice. My responsibilities included scheduling appointments, managing provider calendars, coordinating patient referrals, processing and tracking CVO requests, supporting provider credentialing, maintaining accurate patient records, and ensuring HIPAA compliance. I also handled patient inquiries, followed up on appointments and documentation, and delivered professional, compassionate support to ensure a seamless patient experience.
Intouch CX, full_time
Nov 2022 to Mar 2023
I have experience handling inbound customer service calls, assisting customers with tracking package shipments, processing orders, and resolving delivery concerns. I also helped customers file claims for lost or damaged packages, ensuring each case was handled accurately and followed through to resolution while providing excellent customer service.
Concentrix, full_time
Sep 2022 to Aug 2023
I have experience handling inbound customer service calls, assisting customers with eligibility and benefits inquiries, explaining coverage, and addressing account-related concerns. I also helped process claims, resolved customer issues, and ensured each case was handled accurately while providing professional and empathetic customer service.