Customer Service Representative
Bulacan
Customer Service Representative with nearly 7 years of experience delivering professional support in fast-paced, customer-focused environments. Skilled in handling high-volume calls, resolving customer concerns, and accurately collecting and recording information while maintaining courteous and professional communication. Proven track record of reliability, strong English communication, and consistent commitment to service quality, productivity, and attendance. Well-prepared to excel in remote customer service roles requiring professionalism, efficiency, and exceptional client support.
John Clements Consultants Inc., contract
May 2025 to Apr 2026
Resolve customer inquiries via phone, handling 30–40+ tickets daily while maintaining 95%+ customer satisfaction scores. Utilize CRM systems (ServiceNow) to document and track 100+ weekly customer cases, ensuring accurate records and timely follow-ups. Provide real-time support for HR shared services inquiries, including payroll and account access, resolving 90% of cases on first contact. Maintain detailed case documentation and escalate complex concerns to appropriate teams, reducing resolution time and improving service efficiency.
Accenture, Inc., full_time
Aug 2023 to Feb 2025
Assisted hospital employees with payroll-related concerns, including taxes, deductions, and pay discrepancies, ensuring accurate information and timely resolution. Provided HR policy guidance and labor contract information, helping employees understand workplace policies and available resources. Supported employees with leave requests by verifying eligibility, explaining filing procedures, and setting clear expectations for documentation and processing timelines. Educated employees on basic Federal law information and directed them to appropriate government agencies when necessary. Handled employee support via phone (inbound/outbound) and email, maintaining timely responses and a high standard of customer service. Managed service tickets using Salesforce, documenting interactions, resolving cases, and coordinating with relevant departments for complex concerns.
TaskUs, full_time
Jul 2019 to Aug 2023
Assisted new customers with account creation and navigating the ordering process, ensuring smooth onboarding and minimizing order placement issues. Monitored order timelines and provided real-time delivery status updates, reducing order-related inquiries and improving customer satisfaction. Processed credits and refunds for canceled or undelivered orders, resolving billing concerns accurately and maintaining customer trust. Coordinated redelivery requests for missing items and arranged compensation when necessary, efficiently resolving order issues. Supported delivery drivers by facilitating communication with customers and merchants, ensuring timely and successful deliveries. Managed order cancellations due to store closures, unavailable items, or unreachable customers, maintaining accurate system documentation. Responded to health, safety, and legal concerns, including food safety, harassment, and emergency situations, following established protocols. Provided multi-channel customer support via phone (inbound/outbound), chat, and email, maintaining timely responses in a high-volume environment. Managed and resolved service requests in Salesforce, documenting interactions, closing completed tickets, and escalating complex cases to appropriate teams.