VA/EA |Sales Representative |Cold Caller | Appointment Setter
Cavite
Results-driven Licensed Virtual Assistant, Sales Representative, Cold Caller, and Appointment Setter with nearly 10 years of experience in customer service, sales, cold calling, email management, appointment setting, BPO operations, and virtual assistance. I specialize in customer service, sales, high-volume cold calling, lead generation, prospect qualification, appointment setting, follow-ups, objection handling, email management, and relationship building. I am also experienced in CRM navigation, GoHighLevel, calendar management, lead tracking, customer communication, and administrative support. With a strong sales and customer-focused mindset, I consistently work toward meeting and exceeding KPIs, generating qualified leads, securing quality appointments, providing excellent customer experiences, and contributing to business growth. I am highly organized, adaptable, results-oriented, and comfortable working independently in fast-paced remote environments.
Iqor, full_time
Oct 2021 to Apr 2026
Lead and mentor a team of 12–15 agents, consistently achieving or surpassing servicelevel targets (AHT, FCR7, CSAT, NPS) Leads and manages telecom operations teams to ensure efficient service delivery, customer satisfaction, and adherence to performance targets. Skilled in staff supervision, service quality monitoring, and operational process improvement. Supervises telecommunications teams, ensuring top-tier service quality, efficient operations, and outstanding customer support. Conduct regular coaching, training, and performance evaluations. Prepare and review performance reports for management. Handle customer escalations and resolve complex service issues. Conducted monthly one-on-ones and quarterly reviews to set goals, track progress, and identify areas for development. Delivered internal training sessions, including PeaQ Performance Coaching, GROW Model, and SMART Goal Setting Recognized as Top Supervisor in multiple quarters for Top Supervisor for SALES, FCR7 and CONVERSION RATE