Data Entry Specialist
Pampanga
I have almost 8 years of experience in the BPO industry. I worked for 7 years as a Customer Service Representative at Sutherland Global Services, where I developed strong communication, problem-solving, and multitasking skills. For more than a year now, I have been working as a Data Entry Specialist at Connext International Inc., where I focus on accuracy, attention to detail, and efficient data management. Through my experience, I have become highly organized, reliable, and comfortable working with administrative tasks, data entry, email handling, and maintaining records. I am a fast learner, tech-savvy, and always committed to delivering quality work on time.
Connext International Inc., full_time
Dec 2024 to Present
- Processed and recorded monthly premium payments for health insurance policies with high accuracy. Verified customer and policy details to ensure correct and updated records. - Reviewed billing information and updated payment statuses in the system. Maintained confidentiality while handling sensitive customer and financial data. - Maintained organized digital records of payments and policy updates for easy tracking. Identified and corrected discrepancies to ensure accurate policy information.
Sutherland Global Services Inc., full_time
Mar 2017 to Nov 2024
- Responded to customer inquiries via email and chat regarding Paramount+ subscription billing, access, and account concerns. Provided clear and professional assistance to resolve issues efficiently. - Assisted customers with subscription activation, cancellation, and basic troubleshooting. Documented interactions accurately while maintaining quality and response time standards.