QA Specialist | Customer Support
Davao del Sur
Hi! I’m Faith Russiel, a reliable and detail-oriented Virtual Assistant and Customer Support professional with 3+ years of experience in customer service, quality assurance, training, and team leadership. Throughout my career, I was promoted multiple times because of my strong performance, leadership skills, adaptability, and ability to consistently deliver results. These opportunities allowed me to grow from Customer Support Representative to roles involving Quality Assurance, Training, and Team Leadership. I specialize in customer support, data entry, administrative tasks, communication, and handling multiple priorities efficiently. I’m detail-oriented, proactive, and comfortable working in fast-paced environments while maintaining accuracy and professionalism. What sets me apart is that I take ownership of my work. I don’t just complete tasks, I look for ways to improve processes, solve problems, and provide a better customer experience. I’m committed to being a dependable team member who can grow with your business.
LBank Crypto Exchange, full_time
Nov 2022 to Aug 2025
Customer Service Representative experienced in handling customer inquiries, resolving issues, and providing accurate, professional support across multiple channels. Skilled in managing high-volume interactions, troubleshooting concerns, following SOPs, and delivering excellent customer experiences. Recognized for strong communication, problem-solving, adaptability, and consistent performance, leading to multiple career promotions.
LBank Exchange, full_time
Aug 2022 to Jun 2026
Quality Assurance Specialist with experience monitoring customer interactions, evaluating agent performance, and ensuring compliance with company policies and SOPs. Skilled in identifying performance gaps, providing actionable feedback, conducting coaching sessions, and maintaining accurate QA reports. Promoted based on strong attention to detail, problem-solving, and consistent performance, with a focus on improving service quality and customer satisfaction.
DOLE, part_time
Jan 2020 to Jun 2021
Front Desk Associate experienced in welcoming guests and visitors, managing inquiries, handling administrative tasks, and maintaining organized front-desk operations. Skilled in communication, scheduling, record-keeping, and providing professional assistance while ensuring a positive and efficient experience for every client or visitor.
SMEcoland, full_time
Jul 2017 to Nov 2018
Sales Associate with experience assisting customers, promoting products and services, and supporting daily sales operations. Skilled in customer engagement, product presentation, handling inquiries, and building positive relationships. Strong communication and persuasion skills, focused on achieving sales goals and delivering excellent customer service.