Customer Service E Commerce Operations Specialist
Cavite
I’m a Customer Service and E Commerce Operations Specialist with over 10 years of experience supporting customers, managing orders and inventory, coordinating with suppliers, and handling day to day administrative tasks. I’m comfortable working independently, keeping things organized, and making sure customers and clients receive timely and accurate support. My experience includes email, chat, and phone support, order management, inventory control, procurement, data entry, and administrative work. I’ve also worked with tools such as SAP, Ariba, Microsoft Office, Google Workspace, Canva, and AI productivity tools. I bring a practical, detail oriented approach to my work and focus on getting things done accurately and efficiently.
Freelance Client, freelance
Dec 2025 to May 2026
Analyzed surveillance footage to identify theft incidents. Prepared detailed investigation reports and documentation. Interpreted events following company SOPs
Freelance Client, freelance
Oct 2023 to Dec 2025
Resolved customer inquiries via chat, email, and Facebook. Managed order tracking, shipping updates, returns, and refunds. Monitored inventory and coordinated with suppliers. Maintained high customer satisfaction through timely communication.
Freelance Client, contract
Aug 2019 to Aug 2021
Managed customer support through email, chat, and phone. Created social media content supporting business growth. Maintained inventory records and basic bookkeeping.
Freelance Client, contract
Aug 2019 to Aug 2021
Handled client inquiries and appointment scheduling. Processed client documentation and records accurately
Prosync Synergy Inc. (BPO Arm of San Miguel Corporation), full_time
Jul 2011 to Aug 2018
Managed procurement records using SAP and Ariba. Analyzed purchasing data to support sourcing decisions. Coordinated with suppliers and logistics teams for on time deliveries.