Customer Support Specialist | E-commerce | Healthcare
Philippines
Highly driven and performance-oriented Customer Support Specialist with over four years of proven success in the BPO industry, handling travel, healthcare, and e-commerce accounts. Recognized for delivering exceptional customer experiences, resolving complex concerns efficiently, and consistently maintaining high productivity in fast-paced environments. Demonstrates strong communication skills, sound judgment, and the ability to adapt quickly across diverse industries. Committed to excellence, continuous improvement, and contributing measurable value to any organization.
iQor, contract
Jan 2026 to Feb 2026
Managed customer inquiries for online flower and gift orders, supporting order placement, tracking, modifications, and resolving delivery concerns efficiently.
Peak Support Global Inc, contract
Jul 2025 to Nov 2025
Handled healthcare-related inquiries, assisting patients or members with account concerns, benefits information, and service coordination while maintaining accuracy and confidentiality.
Concentrix, full_time
Oct 2021 to Jun 2025
Provided end-to-end customer support for travel bookings, assisting clients with reservations, cancellations, modifications, and issue resolution while ensuring a high level of customer satisfaction