Sales, Customer Service, and Technical Support
Pampanga
8+ years turning client relationships into results — cold calling, CRM, retention, and team leadership, all in one profile.
Upwork / OnlineJobs.ph, full_time
Aug 2023 to Present
• Managed outbound telemarketing campaigns for real estate, solar, and service-based clients. • Contacted warm and cold leads to qualify prospects and schedule sales appointments. • Served as Lead Acquisition Manager for a US real estate firm — engaging agents, identifying fixer-uppers, and creating new business opportunities. • Sent confirmations, maintained CRM records, and coordinated calendars for sales reps.
iQor/RMS Collect Phils. Inc, full_time
Feb 2018 to Aug 2022
•Led a team providing inbound customer service and technical support, assisting with billing, device configurations, and troubleshooting. •Monitored call quality and coached agents to improve service handling and performance. •Conducted QA scoring, mock calls, and refresher training to maintain high standards. •Delivered technical and customer support via inbound calls, addressing billing and service-related concerns. •Assisted customers with troubleshooting and guided them through technical solutions clearly. •Promoted upgraded services, ensuring customers understood available options. •Monitored call quality and compliance while providing feedback to improve agent performance. •Conducted mock calls and refresher training to enhance customer handling and meet KPIs. •Supported agents in achieving quality and efficiency in customer service delivery.
VXI Global Holdings B.V, full_time
Aug 2016 to Jan 2018
•Handled inbound calls regarding billing, upgrades, and account changes while maintaining professionalism and customer satisfaction. •Resolved customer concerns with clear explanations and upsold relevant services aligned with customer needs.