Virtual Assistant | Airbnb/VRBO Co-host | Customer Support Service
Cebu
Im a results-oriented professional based in the Philippines, with a diverse background spanning hospitality management, legal intake, and high-volume customer service. Over the past several years, I have developed my skillset that blends sharp operational execution with deep client empathy.
Virtual Assistant (Co-host), freelance
Jul 2024 to Jul 2025
Managed guest communications, booking inquiries, and calendar updates. Maintained high standards of cleanliness and property upkeep. Provided personalized guest experiences through local tips and welcome notes. Ensured compliance with local short-term rental regulations. Responded promptly to guest inquiries and concerns.
OP360, full_time
Jan 2023 to May 2024
Pre-screened individuals for medical and legal interviews. Handled outbound and inbound calls to assess client needs. Assisted clients in completing and signing legal documents. Maintained professional client relationships and set clear expectations. Delivered consultative support with empathy and precision.
VALUELABS PHILIPPINES INC., full_time
Sep 2020 to Mar 2023
Managed high volumes of inbound calls. Identified customer needs and provided tailored solutions. Built trust through open communication and accurate information. Resolved complaints efficiently and followed up to ensure satisfaction. Maintained detailed records of customer interactions and transactions.