Virtual Assistant | Customer Support | Administrative Support
Ilocos Sur
Hi! I'm Dianah, a Customer Service and Administrative Support professional with experience handling inbound and outbound calls, customer inquiries, lead qualification, appointment scheduling, CRM management, and data entry. I am reliable, detail-oriented, and highly organized, with strong communication and problem-solving skills. I enjoy helping customers, managing administrative tasks efficiently, and learning new tools and processes quickly. My background in customer service and administrative support allows me to adapt to different industries and provide dependable remote assistance. If you're looking for someone who is professional, responsive, and committed to delivering high-quality work, I'd be happy to support your business.
Gohealth, full_time
Dec 2025 to Jun 2026
• Handled inbound and outbound customer calls • Assisted customers with inquiries and issue resolution • Qualified leads and scheduled follow-ups • Met daily performance and quality metrics • Worked remotely while delivering excellent customer service
Motorcentral, contract
Aug 2025 to Dec 2025
• Processed and monitored purchase orders using the company's ERP system. • Maintained accurate records, documentation, and data entry. • Coordinated with internal departments to ensure timely order processing. • Processed engraving requests and ensured accurate order details. • Assisted in preparing and computing monthly incentive reports. • Performed administrative tasks while ensuring accuracy and compliance with company procedures.