Customer Service Representative
Laguna, San Pedro, Philippines
Enthusiastic and dedicated entry-level professional seeking opportunities to learn, grow, and contribute. Strong work ethic, excellent communication skills, and a positive attitude toward taking on new challenges.
Bellini Suites at Presidio Lakefront, full_time
Jul 2014 to Feb 2017
-Greet and assist guests, clients, and visitors in a professional and friendly manner. -Answer and direct phone calls, emails, and other inquiries. -Manage appointments, schedules, and reservations. -Perform check-in and check-out procedures, if applicable. -Maintain accurate records, files, and customer information. -Handle incoming and outgoing mail, packages, and documents. -Process payments, issue receipts, and prepare basic reports. -Coordinate with different departments to address customer needs and resolve concerns. -Keep the reception area clean, organized, and welcoming. -Perform general administrative tasks such as data entry, filing, photocopying, and document preparation.
The Village Sports Club, full_time
Jun 2009 to May 2013
-Performed data entry, filing, and document management with accuracy and confidentiality. -Prepared reports, correspondence, and other office documents. -Answered phone calls, emails, and responded to inquiries professionally. -Monitored and replenished office supplies and coordinated with vendors when needed. -Coordinated with internal departments and external clients to facilitate smooth office operations. -Supported management with various administrative tasks and special projects.