Customer Service Representative
Leyte, Tacloban, Philippines
Experience & Skills: I have experience as a Customer Service Representative in the BPO industry, handling billing, sales, technical support, and claims. I am skilled in engaging with clients, resolving issues efficiently, and providing excellent service. I am ready to leverage my experience to contribute effectively as an Appointment Setter, Cold Caller, Sales, or Customer Service Representative. Value I Bring: I bring strong communication skills, problem-solving ability, and a client-focused approach. My experience allows me to adapt quickly to different situations, maintain professionalism under pressure, and deliver results that help clients save time and grow their business.
Confidential Fintech Company, full_time
Apr 2026 to Present
I’m an experienced Customer Support VA with a strong background in customer service, sales support, and remote operations. I provide professional and responsive support through live chat, email, Discord, and support tickets, handling customer inquiries, account and payment concerns, troubleshooting, and escalations. I’m comfortable assisting customers, managing multiple requests, following up on unresolved concerns, and coordinating with internal teams to ensure issues are properly resolved. With my BPO and remote support experience, I’m dependable, adaptable, and focused on providing a smooth and positive customer experience while helping businesses maintain efficient day-to-day operations.
Deserts Digital, internship
Feb 2026 to Jun 2026
Completed a part-time remote internship as an Appointment Setter, where I conducted outbound calls, qualified leads, and scheduled appointments for potential clients. Gained hands-on experience in lead generation, CRM management, follow-ups, and professional communication. Developed confidence in handling objections, building rapport with prospects, and supporting sales teams while meeting daily outreach goals.
Aegis PeopleSupport | West Contact Services | Concentrix, full_time
May 2012 to May 2019
Customer Service Representative with over 5 years of BPO experience supporting telecommunications, technical support, sales, and healthcare accounts. Experienced in handling high-volume inbound customer inquiries, resolving billing and account concerns, troubleshooting technical issues, processing service requests, and assisting customers with healthcare benefits and claims. Skilled in delivering professional, empathetic, and efficient customer service while meeting quality, productivity, and performance metrics. Strong communication, problem-solving, and multitasking abilities, with experience using CRM systems, Microsoft Office, and remote support tools. Committed to providing exceptional customer experiences and building positive relationships with every customer.