Medical Virtual Assistant l Insurance Specialist
Pampanga
Hi! I’m Albert, a Virtual Assistant with experience in healthcare administration, medical insurance, patient support, and customer service. I have hands-on experience with insurance verification, eligibility and benefits, DME/PAP intake, prior authorization, patient communication, appointment setting, and administrative tasks. I’m familiar with tools like Availity, Brightree, AirView, HubSpot, and CRM systems. What sets me apart is my combination of healthcare knowledge, attention to detail, and strong communication skills. I’m dependable, quick to learn, and comfortable working independently while maintaining patient confidentiality and delivering quality support.
Knack RCM, full_time
Apr 2022 to Dec 2023
Directed full intake processing for positive airway pressure and Durable Medical Equipment supplies. Ensured thoroughness and compliance of patient documentation prior to fulfilling orders. Leveraged Availity for effective insurance verification and utilized Brightree for intake workflows. Administered AR dashboard to enhance billing accuracy and accounts receivable management. Evaluated patient insurance eligibility, including detailed reviews of coverage and authorizations. Performed copay calls, articulating financial obligations clearly to patients. Enhanced communication abilities by clarifying coverage implications and out-of-pocket expenses. Exhibited meticulous attention to detail in all healthcare operational support activities.
Concentrix , full_time
Mar 2021 to Feb 2022
Supporting a Capital One financial account, where I handled customer concerns through inbound and outbound calls, chat, and email. I assisted customers with account-related inquiries while following company policies, security procedures, and quality standards. I also gained experience as a Quality Analyst, where I reviewed customer interactions and evaluated them based on quality, process compliance, and call-handling standards. I provided feedback, identified areas for improvement, and helped ensure that agents followed the correct procedures while maintaining a good customer experience.