Experienced Healthcare Virtual Assistant
Leyte
Hello! My name is Arleth Faith Loreño, and I specialize in remote healthcare administrative support for U.S.-based clinics and medical practices. I have experience handling patient-facing and administrative tasks in fast-paced healthcare environments, with a strong focus on accuracy, professionalism, and patient care. My background includes appointment scheduling, insurance verification, referral coordination, prior authorizations, patient intake, EMR documentation, inbound and outbound calls, and follow-up coordination. I am comfortable communicating with patients, providers, and insurance representatives while maintaining HIPAA compliance and attention to detail in every task. One of my biggest strengths is communication. I have a calm, patient, and professional phone presence, especially when assisting elderly patients or individuals who may feel overwhelmed or frustrated. I make sure patients feel heard, respected, and guided clearly throughout the process. I am also highly organized and proactive. I work efficiently, learn systems quickly, and take initiative without requiring constant supervision. I understand the importance of reliability in healthcare operations, so I prioritize accuracy, timely updates, and consistent follow-through. What sets me apart is my combination of strong administrative skills and genuine patient-centered service. I do not just complete tasks — I aim to create a smooth and reassuring experience for both patients and providers. I value professionalism, confidentiality, teamwork, and long-term working relationships with clients who need dependable support. I would love the opportunity to help your practice improve workflow efficiency while providing compassionate and reliable support to your patients and team.
Hellorache, full_time
Jan 2022 to Mar 2026
* Managing appointment scheduling, rescheduling, and patient follow-ups * Handling inbound and outbound patient calls professionally * Verifying insurance eligibility and benefits * Assisting with prior authorizations and referrals * Updating and maintaining accurate patient records in EMR/EHR systems * Coordinating communication between patients, providers, pharmacies, and insurance companies * Sending reminders, documenting patient concerns, and routing messages appropriately * Supporting front desk and administrative operations remotely * Managing email inboxes, calendars, and task coordination * Ensuring accurate documentation and timely completion of assigned tasks * Helps reduce administrative workload for providers and in-house staff * Improves patient satisfaction through responsive and compassionate communication * Minimizes scheduling errors and missed appointments * Supports faster coordination of referrals, authorizations, and patient requests * Enhances clinic efficiency and workflow organization * Helps maintain accurate records and compliance standards * Allows healthcare teams to focus more on patient care and less on administrative burden My goal as a Healthcare VA is not only to complete tasks efficiently but also to help create a smoother experience for both patients and healthcare providers.