Account Receivable Specialist and Customer Service Representative
Cebu
Hello! I'm Grace Heredia, a reliable and detail-oriented Administrative and Accounting Support Professional with experience in accounts receivable, customer service, and administrative operations. I am passionate about helping businesses stay organized, improve efficiency, and provide excellent service to their clients. My experience includes preparing invoices and Statements of Account (SOA), monitoring accounts receivable, following up on outstanding payments through phone calls, messages, and email, maintaining accurate records, and coordinating with different departments to ensure timely and accurate billing. I am comfortable handling administrative tasks, data entry, document management, email communication, and supporting day-to-day business operations. Before working in accounting, I spent over three years as a waitress and cashier in Dubai. That experience helped me develop excellent communication, customer service, problem-solving, and multitasking skills while working in a fast-paced environment. It also taught me the importance of professionalism, adaptability, and building positive relationships with customers and colleagues from diverse backgrounds. What sets me apart is my strong work ethic, attention to detail, and willingness to learn. I quickly adapt to new tools and processes and am eager to expand my knowledge by learning new accounting software, CRM systems, and other business applications. I take ownership of my work, communicate clearly, and always strive to complete tasks accurately and on time. Whether you need support with accounts receivable, administrative tasks, customer service, data entry, email management, scheduling, or general virtual assistance, I am committed to delivering high-quality results and providing dependable support. My goal is to become a trusted partner who contributes to your business's growth by helping you stay organized, efficient, and focused on what matters most.
Secured Logistics Solution, contract
Mar 2022 to Mar 2026
Prepared and issued accurate invoices and Statements of Account (SOA) to clients. Monitored accounts receivable and maintained up-to-date customer payment records. Followed up on overdue payments through phone calls, email, and messaging to ensure timely collections. Responded to client inquiries regarding invoices, SOAs, payment status, and billing concerns in a professional manner. Coordinated with internal departments to verify billing details and ensure all services and charges were accurately reflected on invoices. Processed and recorded customer payments, maintaining accurate financial records. Performed data entry and maintained organized accounting files and documentation. Assisted with account reconciliations and resolved billing discrepancies. Prepared reports related to accounts receivable and outstanding balances for management. Supported the accounting team with daily administrative and financial tasks while ensuring confidentiality and accuracy. Used Microsoft Excel, Outlook, and other office applications to manage financial records, communicate with clients, and organize documentation. Maintained a high level of accuracy, attention to detail, and compliance with company policies and accounting procedures.
Filli Cafe, contract
Jul 2018 to Dec 2021
Provided excellent customer service in a fast-paced restaurant environment. Took customer orders, served food and beverages, and ensured customer satisfaction. Processed cash, credit card, and digital payments accurately. Balanced cash register and maintained accurate transaction records. Resolved customer inquiries and concerns professionally. Maintained cleanliness and organization of the dining and cashier areas. Worked collaboratively with team members to ensure efficient daily operations.
Gols Internet Cafe, full_time
Nov 2013 to Apr 2018
Assisted customers with computer, printing, and internet services. Processed payments and maintained accurate records. Performed basic computer troubleshooting. Maintained a clean and organized work area. Provided excellent customer service.