Billing and General Inquiry Specialist
Benguet, Baguio, Philippines
Hi there! I'm Fevie Ruth Tabangcura, a customer service-focused Virtual Assistant from Baguio City, Philippines, with over 10 years of experience helping people get the support they need across real estate, sales, and customer care. I recently completed a Virtual Assistance Training Program with AI Integration through the Department of Information and Communications Technology (DICT), which sharpened my email/calendar management, CRM, and AI productivity skills. What I love most about customer service is the chance to make someone's day a little easier — whether that's answering a question, resolving a billing concern, or simply making sure someone feels heard. I've handled high-volume inbound calls and multi-channel client communication across calls, chat, email, and SMS. As a Billing and General Inquiry Specialist, I was often the first point of contact for customers, guiding them through subscription options, scheduling installations and account changes, and resolving billing concerns — all while keeping a friendly, patient tone even under pressure. In real estate, I supported clients from their first inquiry through after-sales follow-up, which taught me to stay attentive and proactive without being pushy. What sets me apart is that I genuinely care about getting it right for the customer, not just getting through the conversation. I listen closely, stay calm when things get tense, and try to leave every interaction better than I found it. I'm dependable and detail-oriented — the kind who double-checks account details and follows up when I say I will. I pick up new tools quickly too, and I'm comfortable with Google Workspace, CRM software, Canva, Trello, Notion, and AI tools that streamline day-to-day tasks. If you're looking for someone who will treat your customers with the patience and care you'd want for yourself — reliable, easy to communicate with, and genuinely invested in doing a good job — I'd love the opportunity to support your team.
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