Remote Operations Pro | Executive Support | Driving Business Growth
Laguna
I’m a remote operations and executive support professional with over 8 years of experience helping businesses stay organized, efficient, and moving forward. I specialize in executive assistance, operations coordination, customer support, process improvement, and administrative management. Throughout my career, I have supported business owners and teams by managing communications, organizing workflows, creating SOPs, coordinating projects, handling customer concerns, and ensuring daily operations run smoothly. What sets me apart is my ability to bring structure to busy environments. I don’t just complete tasks. I look for ways to improve processes, anticipate needs, and become a reliable partner who helps leaders focus on higher priorities. I am highly adaptable, quick to learn new tools, and comfortable working independently in fast-paced remote environments. I take pride in being organized, proactive, and dependable. My goal is to provide the kind of support that allows businesses to grow with confidence, knowing that their operations are handled with care and attention to detail.
Rasa, full_time
Apr 2025 to Apr 2026
Provided executive and operational support to the CEO by managing schedules, communications, documentation, customer inquiries, orders, invoices, payments, and internal processes. Coordinated across departments, maintained organized records, supported production workflows, and ensured smooth daily operations.
MOVE, full_time
Mar 2023 to May 2025
Managed daily operations across multiple client accounts, ensuring quality standards, performance goals, and workflows were maintained. Led process improvements, created SOPs, prepared reports and dashboards, supported hiring, coordinated resources, and improved operational efficiency through automation and better systems.
Cynthia Chang, full_time
Nov 2021 to Feb 2025
Supported business operations by handling customer communications, scheduling, vendor coordination, applicant screening, onboarding, calendar management, and short-term rental guest support. Served as a key communication link between customers, team members, service providers, and leadership.
The Squirm Firm, full_time
Jan 2018 to Nov 2021
Provided executive and administrative support through financial reporting, payroll coordination, Amazon account management, inventory reconciliation, hiring assistance, team support, and customer service quality reviews. Helped maintain organized processes and improve daily business operations.
Convergys Philippines Service Inc, full_time
Jan 2006 to Aug 2012
Provided customer support through email and phone channels, handling product inquiries, billing concerns, troubleshooting, and escalated customer issues. Progressed through multiple roles with increasing responsibility in customer experience and issue resolution.
DPWH Central Office, full_time
Aug 2003 to Jan 2006
Handled administrative tasks including maintaining records, preparing documents, organizing files, and supporting office operations. Developed strong foundations in documentation, accuracy, and administrative processes.