E-commerce Product Support | Technical Research Customer Experience
Metro Manila
I’m a customer and product support specialist with a technical background in Mechanical Technology. I’m experienced in solving customer concerns, researching product details, and finding accurate solutions. What sets me apart is my ability to combine technical knowledge with customer service, adapt quickly to new systems, and take ownership of my work. I focus on being reliable, detail-oriented, and easy to work with while helping businesses deliver a better customer experience.
MultiplyMii, full_time
Mar 2025 to Aug 2025
-Researched fitment, compatibility, specifications, warranties, and product applications to support customers purchasing powersports and lawn & garden products. -Managed customer inquiries via email, live chat, and phone, tailoring explanations to diverse product lines, brands, and customer requirements. -Identified suitable parts by researching OEM and aftermarket part numbers and cross-referencing multi-brand catalogs. -Liaised with shipping and fulfillment teams to resolve tracking concerns, lost shipments, transit damage, and delivery issues. -Monitored recurring customer issues and feedback to pinpoint productinformation gaps and suggest improvements for support processes.
Moog Controls Corp., contract
Jul 2024 to Dec 2024
-Executed deburring and finishing operations precisely according to part blueprints and operational sheets. -Contributed to production targets and completed supplementary training in assembly processes as required.
Moog Controls Corp., contract
Feb 2024 to Jun 2024
-Acquired practical experience with CNC and manufacturing equipment, including Haas, Okuma, J&S, and Mazak machines. -Performed deburring, finishing, and inspection tasks on end caps, bodies, and motor caps.
Areema Properties, part_time
Oct 2023 to Mar 2024
-Managed invoice processing, maintained financial records, and verified billing details for accuracy. -Addressed payment discrepancies and streamlined workflows for client projects.
Fiverr | Client projects , part_time
Aug 2022 to Oct 2023
- Spearheaded lead generation and supported outreach initiatives for Areema Properties, Coconut Tree, and Three Dragons. - Leveraged productivity tools to organize tasks, monitor progress, and meet client deadlines effectively.
Various Clients, freelance
Feb 2021 to Oct 2023
-Designed logos, marketing materials, and social media content utilizing the Adobe Creative Suite and Canva. -Collaborated with clients to deliver visual assets that aligned with their branding and project specifications.
CBE Companies PH, full_time
May 2019 to Nov 2019
-Managed customer accounts for a Verizon telecommunications collections program, addressing outstanding balances and account inquiries with professionalism. -Negotiated appropriate payment arrangements with customers regarding overdue balances. -Cultivated strong communication, negotiation, customer service, and problem-solving proficiencies within a demanding environment