Executive Assistant | Operations Administrative Support
Metro Manila
Hi! I’m Emerita, a remote Executive Assistant and Operations Professional with over 10 years of experience supporting international business owners and teams. My background covers executive and administrative support, calendar and inbox management, project coordination, client communication, reporting, SOP documentation, financial administration, and team coordination. I’m comfortable working across different areas of a business and enjoy bringing structure to busy day-to-day operations. What sets me apart is the way I approach support. I don’t like simply checking tasks off a list. I pay attention to what needs to happen next, follow up on unfinished items, and look for ways to make things easier for the people I support. I’m dependable, organized, comfortable working independently, and always open to learning better ways of doing things. Most importantly, I value trust and long-term working relationships. I want my clients to feel that they have someone behind the scenes who genuinely cares about their business, keeps things moving, and can be relied on to follow through.
Denver Physical Therapy At Home, part_time
Apr 2020 to May 2021
Supported a U.S.-based in-home physical therapy practice with scheduling, patient communication, administrative coordination, and marketing support. Coordinated patient appointments and physical therapist schedules. Communicated with patients and therapists by phone and email regarding appointments, schedule changes, and general inquiries. Maintained organized scheduling and administrative information while handling sensitive information with discretion. Created flyers, marketing materials, and social media content to support the practice. Assisted with day-to-day administrative tasks to help keep operations and patient scheduling organize
ARM5™ Formula Co, full_time
May 2019 to Feb 2025
Managed executive inboxes, calendars, meeting schedules, travel arrangements, and daily priorities for the CEO. Coordinated projects across marketing, finance, operations, and customer support teams, helping align deadlines and deliverables across a remote team of approximately 10 members. Supported budgeting, expense tracking, payroll coordination, invoicing, collections, and cash flow monitoring. Developed SOPs, onboarding materials, organizational charts, and internal documentation to support consistent operations and team onboarding. Prepared operational and financial reports, tracked KPIs, coordinated leadership meetings, and maintained action-item follow-through.
Optometric Insights, full_time
Feb 2018 to Mar 2019
Managed calendars, email correspondence, travel bookings, and administrative support for business operations. Created presentations, reports, and documentation for meetings and business initiatives. Updated WordPress website content, assisted with social media management, and coordinated email marketing activities. Conducted lead generation research using LinkedIn Navigator and maintained prospect databases. Maintained organized digital records using Google Drive and cloud-based collaboration tools.
The Follow Hub, part_time
Feb 2017 to Jul 2018
Conducted keyword research to support Amazon product listings and advertising efforts Assisted with listing optimization to improve visibility and conversion Supported seller account health through inventory checks, order processing, and performance monitoring Reviewed customer insights and inquiries to inform listing and campaign improvements
VESTA BABY, full_time
Feb 2017 to Jan 2018
Provided customer service and email support, ensuring timely resolution of customer inquiries and order-related concerns. Conducted product research, sourcing, listing support, and order processing activities. Assisted with email marketing initiatives and operational data management. Supported day-to-day e-commerce operations through administrative and customer support functions.
Fluxe Digital Marketing, full_time
Jan 2016 to Jan 2017
Prepared business reports, competitor research, and project documentation for leadership review. Supported administrative, research, and operational activities across multiple projects. Assisted with email marketing coordination and business process documentation.