Customer Service Representative|Appointment Setter | Sales Specialist
Laguna
I possessed 12 years of call center experience with increasing responsibility and enjoy the fast-paced ever-changing environment tremendously. As a Sales Representative I receive daily calls from customers and work to assist them with their technical or service related issues, after resolving issues that is my chance on pitching them the products we sell. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I think well on my feet and am a natural problem solver. My interpersonal skills and ability to communicate clearly have served me well as a Call Center Representative. Previous supervisors have praised my professionalism and I have earned promotions and bonuses for my work. I know I am capable of bringing that same dedication to customer satisfaction as a Sales Representative.
VALOR GLOBAL Philippines, full_time
Jul 2025 to May 2026
Provide administrative assistance to our dental team, including scheduling appointments, managing patient records, and handling billing inquiries Check insurance verification and authorizations for dental procedures Assist with virtual consultations and follow-ups to ensure a seamless patient experience Manage communication channels, including email, phone calls, and online chat, addressing patient inquiries promptly and professionally
Foundever Philippines, full_time
Jul 2023 to Jun 2025
Handled inbound sales inquiries, customer concerns, and account support while meeting performance and sales targets. I handle also customer retentions
VXI Global Holdings B.V. Philippines, full_time
Aug 2022 to Jun 2023
Provided customer assistance and sales support for inbound accounts while maintaining quality service standards. I handle AT&T mobile broadband services and wireless plans.
Nearsol Philippines, full_time
Jan 2022 to Aug 2022
Managed product-related concerns, issue documentation, and customer case handling. I handle Samsung USA for any escalation issues with all Samsung products.
iQor Philippines, full_time
Aug 2019 to Jan 2022
Handled customer inquiries, billing concerns, and order support through phone and email channels. I handle AT&T ISM account and DirecTV ISM Collections, and DirecTV technical support role.
VXI Global Holdings B.V. Philippines, full_time
Jun 2018 to Aug 2019
I handle all concerns of the customer such as: billing, general inquiry, basic troubleshooting when it comes to their AT&T services for VOIP, Internet and IPTV and DIRECTV and their Wireless Plans. My responsibility is to make sure that the customer's concern are all resolve and after resolving it I pitch them all the new plans we offer and adding a new line of services
iQor Philippines, full_time
Aug 2017 to Jun 2018
I handle all customer's concern about their billing issue, answering general inquiry about their DirecTV account. Changing their plan subscriptions and doing basic troubleshooting steps.
Integranet Network Services, full_time
Jan 2017 to Aug 2017
Supported sales operations, customer assistance, and product recommendations. I handle Integranet Network Services on handling sales upsell and plan changes and new activations.
Sutherland Global Philippines, full_time
Oct 2015 to May 2016
Provided troubleshooting support for AT&T UVERSE services such as VOIP, IPTV and wireless and mobile broadband and technical-related concerns.
The Results Company, full_time
Feb 2014 to Mar 2015
Assisted customers and dealers with technical troubleshooting, account concerns, and device support. The first LOB I handle is Assurance Wireless, next is Virgin Mobile frontliner, next is Virgin Mobile Broadband technical support and last is Sprint Dealer Support.
Teletech Sta.Rosa, full_time
Feb 2012 to Dec 2013
I handle T-mobile Prepaid account, and my role and responsibilities is to handle all customer's concerns about their account such as : topping up their prepaid balance, answer general inquiries, and doing basic troubleshooting steps on their handsets.