Medical Virtual Assistant
Laguna
Hi! I'm Darlyn, a detail-oriented and reliable professional with over 8 years of experience in healthcare insurance verification and administrative support. I have a strong background in verifying patient benefits, handling prior authorizations, and ensuring accurate documentation. I'm organized, quick to learn new systems, and committed to providing excellent service. What sets me apart is my accuracy, proactive communication, and dedication to delivering high-quality work while helping clients save time and streamline their processes.
Sagility Health, full_time
Aug 2022 to Present
Evaluated calls for adherence to standard workflows and processes for both member and provider customer service representatives, ensuring operational efficiency. Provided actionable feedback and training to customer service representatives, increasing service quality and customer satisfaction. Conducted client and co-QA calibrations, fostering collaborative discussions to enhance service delivery quality and best practices.
HGS Healthcare, full_time
Feb 2019 to Jul 2022
• Quoted benefits and eligibility for clients, contributing to improved service quality and client understanding. • Provided claims information and forwarded claim rework requests to streamline the claims process and reduce resolution time. • Checked prior authorization status, facilitating effective communication and reducing delays in patient services. • Served as the Virtual Assistant and Subject Matter Expert for new hires, delivering comprehensive training support to ensure adherence to company protocols. • Acted as team point of contact, improving team dynamics and ensuring effective communication between team members.