Virtual Assistant / E-Commerce / Operations / Customer Support
Oriental Mindoro, Calapan, Philippines
Experienced VA & CSR with over 3 years of experience supporting business owners across all stages of e-commerce operations. Skilled in product listing and inventory management across Shopify, Shein, FashionGo, Faire, and PrestaShop. Proven track record in handling end-to-end customer support, order fulfillment, supplier coordination, and targeted customer marketing.
ARIELLA, part_time
Sep 2025 to Jan 2026
Maintained product listings, inventory data, and stock tracking systems to support operational availability. Monitored administrative task deadlines, prioritized daily workloads, and maintained accurate digital files.
BESTON / ELPPIS, full_time
Nov 2022 to Sep 2026
Managed company CRM systems daily, ensuring customer information, sales leads, and opportunity updates were documented accurately. Handled inbound and outbound customer calls, email inquiries, and texts, providing consistent communication throughout the service process. Prepared and issued Purchase Orders (POs), processed order changes, and handled returns and refund documentation. Conducted regular lead follow-ups and supported sales outreach initiatives to help achieve team performance targets. Created tracking sheets using Google Sheets and MS Office to report key metrics and outstanding administrative tasks to management.
ACADSOC, full_time
Mar 2020 to Dec 2022
Maintained complete calendar and scheduling control, ensuring 100% schedule adherence and timely communication with students. Managed administrative student records, performance tracking, and weekly status updates.