Sundy P.

Customer Support specialist | Virtual Assistant

Philippines

Overview

I am a results-driven BPO professional with experience in customer service, technical support, and back-office support, consistently meeting KPIs such as AHT, CSAT, and SLA targets. I bring strong communication skills, problem-solving ability, and a customer-focused mindset that helps clients improve satisfaction, efficiency, and overall performance.

Skills and Tools

• Microsoft Teams
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Data Entry
• CRM Management
• Virtual Assistant
• Administrative Assistant
• Customer Support

Work History

• Customer Support specialist

  Acquire Intelligence , full_time

  Mar 2023 to Feb 2025