Virtual Assistant | Customer Service | Admin & Recruitment Support
Batangas
I’m a customer-focused Virtual Assistant with over 8 years of experience in customer service and 2 years of experience providing virtual administrative and recruitment support. Throughout my experience, I’ve worked closely with customers, clients, candidates, and teams through email, chat, and phone while also supporting the day-to-day administrative needs of the teams I’ve worked with. I’m experienced in email and inbox management, calendar and appointment scheduling, data entry, documentation, online research, CRM and database management, candidate sourcing, follow-ups, and maintaining organized records. In my recruitment role, I managed candidate pipelines, coordinated interviews, communicated with candidates and clients, maintained recruitment databases and onboarding documents, and used tools such as ClickUp and Slack to keep tasks and workflows organized. I’m used to managing multiple responsibilities at once, keeping track of important details, coordinating tasks, following up when needed, and making sure deadlines are met. I’m comfortable learning new platforms and processes and adapting to the way each team works. One of my strengths is being someone people can rely on. I don’t like leaving things halfway done or waiting to be told what to do next. I make it a point to understand what is needed, take ownership of my tasks, and communicate when something needs attention. My customer service background has also taught me to be patient, adaptable, and thoughtful in the way I communicate, especially when working with different personalities and situations.
Raw Talent , freelance
Jun 2025 to Apr 2026
• Managed end-to-end recruitment for Australian childcare positions, overseeing the hiring process from candidate sourcing through onboarding. • Sourced qualified candidates using LinkedIn and Indeed while building and maintaining an active recruitment pipeline. • Conducted phone interviews and Hireflix video assessments to evaluate candidate qualifications, communication skills, and role suitability. • Reviewed resumes verified employment history, qualifications, right-to-work documentation, and compliance requirements. • Coordinated interview bookings and communicated directly with childcare center managers to schedule interviews, confirm placements, and provide recruitment updates. • Served as the primary point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience. • Managed recruitment workflows through ClickUp and collaborated with the recruitment team using Slack to maintain efficient hiring timelines. • Maintained accurate recruitment records, onboarding documentation, and candidate databases while ensuring attention to detail throughout the hiring process
DXC Technology , full_time
Aug 2023 to May 2025
• Delivered technical support for hearing aid connectivity issues while assisting U.S.-based customers with insurance-related inquiries. • Investigated technical concerns, documented customer interactions, and created service tickets for escalation when necessary. • Collaborated with internal support teams to ensure timely issue resolution while maintaining high customer satisfaction. • Managed multiple customer interactions daily while consistently meeting quality and productivity standards.
Collective Solutions , full_time
Dec 2022 to Apr 2023
• Coordinated emergency roadside assistance services by assessing customer situations and dispatching appropriate service providers. • Managed high-volume inbound calls while maintaining professionalism in time-sensitive situations. • Accurately documented customer information and service requests while ensuring efficient coordination.
Curestaffing VA , full_time
Jan 2022 to Dec 2022
• Managed recruitment activities for healthcare and nursing positions from job posting through candidate placement. • Published vacancies across LinkedIn, Indeed, and JobStreet to attract qualified healthcare professionals. • Screened resumes, conducted phone interviews, and evaluated candidates based on client requirements. • Coordinated job offers, maintained candidate pipelines, and ensured a positive recruitment experience throughout the hiring process.
Everise, full_time
Aug 2021 to Aug 2022
• Assisted U.S. patients with prescription medications, treatment inquiries, and insurance verification. • Coordinated with insurance providers to verify coverage and resolve claim-related concerns. • Processed prescription and over-the-counter medication requests while maintaining HIPAA compliance. • Documented customer interactions accurately and ensured confidentiality of sensitive patient information.
Concentrix, full_time
Jun 2019 to Jun 2021
• Managed end-to-end recruitment for Australian childcare positions, overseeing the hiring process from candidate sourcing through onboarding. • Sourced qualified candidates using LinkedIn and Indeed while building and maintaining an active recruitment pipeline. • Conducted phone interviews and Hireflix video assessments to evaluate candidate qualifications, communication skills, and role suitability. • Reviewed resumes verified employment history, qualifications, right-to-work documentation, and compliance requirements.
iQor, full_time
Aug 2018 to Feb 2019
• Assisted customers with billing inquiries, payment arrangements, disputes, and account updates. • Resolved customer concerns efficiently while maintaining excellent customer service standards.
Alorica, full_time
Apr 2017 to Jul 2018
• Supported Amazon customers with order tracking, returns, refunds, replacements, and account inquiries. • Recognized as a Subject Matter Expert (SME) for product knowledge and assisting team members with complex customer concerns. • Served as Acting Team Lead, supporting daily operations, monitoring team performance, and helping maintain service quality standards.