Dental Biller VA- Dental Insurance
Bohol
Customer-focused professional with over 3 years of experience in benefits navigation healthcare provider support and insurance claim resolution. Proven ability to assist 40-60 callers daily, investigate and resolve complex insurance denial claims efficiently, and maintain HIPAA compliance. Skilled in utilizing various communication and CRM tools, including Salesforce. Eager to leverage strong problem-solving and communication skills to enhance experience at your organization.
Conduent, full_time
Jul 2022 to Apr 2026
• Serviced an average of 40-60 provider calls daily, verifying patient benefits and insurance claims. • Investigated, adjusted, reprocessed, and resolved insurance denial claims during calls, maintaining an average hold time 1-2 minutes. • Clarified billing inquiries and coverage details for providers, ensuring strict adherence to HIPAA Compliance. • Initiated outbound calls to communicate important insurance updates to providers. • Transmitted 5-20 email requests daily to the Consultant team for claim follow-ups.