Healthcare Virtual Assistant | Insurance Verification Specialist
Davao del Sur
Hi! I'm a Registered Medical Technologist and Healthcare Virtual Assistant with over two years of experience supporting healthcare providers in administrative and insurance-related tasks. I have hands-on experience with prior authorizations, insurance verification, eligibility and benefits checking, referral coordination, and following up with insurance companies, pharmacies, and specialist offices to help keep patient care moving efficiently. Before becoming an HVA, I worked in laboratory and molecular diagnostics, where I developed a strong attention to detail, accuracy, and the ability to work well under pressure. I also have experience in customer service, which strengthened my communication and problem-solving skills when working with patients, providers, and insurance representatives. I take pride in being organized, dependable, and easy to work with. I'm always willing to learn new systems and workflows, and I enjoy finding ways to make day-to-day processes more efficient. My goal is to provide reliable support so healthcare teams can focus on delivering quality patient care.
HelloRache, full_time
Dec 2023 to Present
As a Healthcare Virtual Assistant at HelloRache, I support healthcare providers by managing prior authorizations for medications and procedures, verifying patients' insurance eligibility and benefits, coordinating referrals, and following up with insurance companies, pharmacies, and specialist offices to ensure timely processing. Through this role, I have developed strong knowledge of insurance workflows, improved my organizational and communication skills, and consistently handled multiple tasks with accuracy and attention to detail to help minimize delays in patient care.
City Health Office of Davao, full_time
Jan 2020 to Jun 2023
As a Registered Medical Technologist, I performed routine laboratory tests in Hematology, Clinical Microscopy, Serology, Parasitology, Microbiology, and Molecular Biology to support patient diagnosis and treatment. I also assisted with RT-PCR testing, encoded patient information and laboratory results, and ensured accurate documentation while following laboratory protocols and quality standards. This experience strengthened my attention to detail, time management, and ability to work efficiently in a busy laboratory setting while collaborating with healthcare professionals to provide accurate and timely results.
VXI Global Holdings, full_time
Sep 2019 to Mar 2020
As a Customer Service Representative at VXI Global Holdings, I handled customer inquiries, resolved account-related concerns, and provided support over the phone while maintaining a professional and friendly approach. I verified customer information, documented interactions accurately, and ensured account confidentiality at all times. Working in a fast-paced environment helped me develop strong communication, problem-solving, and multitasking skills while consistently meeting performance and quality expectations.