Customer Service Representative
Rizal
Customer Service Representative with 1+ years of experience handling high-volume inbound and outbound calls across telco, healthcare, and streaming accounts, preferably in call center environments. Skilled in resolving billing, technical, refund, and subscription issues, providing order status updates, and processing returns and cancellations through strong analytical and problem-solving skills. Proficient in Microsoft Office and CRM/ticketing systems, with hands-on training in Salesforce Service Cloud (19 Trailhead badges) and Zendesk (Agent badge), strong verbal and written communication, professional etiquette, and a track record of maintaining accuracy and professionalism in every customer interaction.
TikTok Shop, freelance
Feb 2025 to Jun 2026
● Promoted products on TikTok Shop through shared product links to generate sales and earn commission ● Built content and posting strategies to drive traffic and conversions through affiliate links
Intouch CX, full_time
Feb 2024 to May 2024
● Handled inbound calls for an online streaming campaign, managing 20–25 calls per shift ● Resolved technical issues, billing concerns, refund requests, and subscription inquiries for customers ● Maintained accuracy and efficiency while troubleshooting account and service-related issues in real time
Alorica, full_time
Jan 2023 to Nov 2023
● Handled inbound and outbound calls for a telecommunications account, averaging 20–25 calls per shift ● Resolved billing and internet service issues while supporting sales and customer retention efforts ● Handled difficult customer interactions and resolved conflicts professionally, applying sound judgment to de-escalate and find solutions ● Processed refund requests and provided solutions to improve customer satisfaction and reduce churn ● Consistently met CSAT targets and 3-day/7-day resolution goals across all handled cases
Concentrix, full_time
Feb 2022 to May 2022
● Handled inbound calls for a healthcare account, managing 20–25 calls per shift ● Assisted customers with health insurance inquiries, providing accurate and clear information on coverage and benefits while taking note on HIPAA guidelines.