Customer service specialist/Subject Matter Expert/Quality Assurance
Cavite
Detail-oriented and customer-focused professional with experience in customer service and quality assurance. Skilled in resolving customer concerns, ensuring data accuracy, identifying errors, and maintaining high-quality standards. A fast learner with strong communication, organization, and problem-solving skills, committed to delivering accurate results and excellent customer service.
DGN Sales, full_time
Jan 2026 to Aug 2026
Managed customer inquiries through Shopify, email, and live chat, providing clear and professional support for orders, products, shipping, and returns.
Woflow Inc., full_time
Dec 2023 to Nov 2025
Reviewed completed data entries to ensure accuracy and completeness. Checked product names, prices, descriptions, categories, and images for errors.
TaskUs, full_time
Feb 2018 to Nov 2023
Progressed from Customer Service Agent to Subject Matter Expert (SME) based on strong performance and expertise. Responded to customer inquiries on Etsy via email, chat, and social media in a timely and professional manner.
BeautifyLA, full_time
Feb 2015 to Jan 2018
Transferring information from various sources (paper documents, forms, spreadsheets) into electronic databases, spreadsheets, or other systems.
H.R.D PTE., LTD, full_time
Jan 2013 to Jan 2015
Creating high-quality 3D renderings, animations, and visualizations for various industries like architecture, gaming, and product design.