Customer Support Specialist | Loan Specialist | Virtual Assistant
Negros Occidental
Customer service professional with experience across healthcare insurance, lending, technical support, and administrative coordination. Skilled in resolving customer inquiries via phone, email, and chat, managing CRM systems, and maintaining compliance and accuracy in regulated industries such as healthcare (HIPAA) and lending. Experienced supporting both on-site and remote/hybrid teams, with a consistent track record of adaptability, attention to detail, and reliable service delivery. Open to fully remote Customer Support and Virtual Assistant roles with international teams.
TTEC , full_time
Aug 2025 to Jan 2026
Supported health plan members with benefits, eligibility, and claims inquiries, scheduled provider appointments, verified insurance information, resolved billing concerns, and assisted members with setting up and navigating their online insurance accounts and mobile app, all while maintaining full HIPAA compliance.
PhoneStaffer , contract
May 2025 to Present
Made outbound calls to property managers and commercial property owners, scheduled appointments and site visits, maintained CRM lead lists, coordinated daily team updates via Slack, and handled objections professionally to support lead conversion.
Service First Asia Pacific, full_time
Jun 2024 to May 2025
Handled high volume outbound calling to warm leads (200+ dials daily), confirming applicant identity, guiding prospects through loan pre qualification to signing, verifying documents for compliance, and maintaining accurate CRM records throughout the loan process.
Telesynergy Corp, contract
Apr 2024 to May 2024
Supported a flower delivery account, coordinating logistics with third party couriers and shipment vendors, tracking orders from dispatch to final delivery, resolving delayed or missing shipments, processing refunds and replacements, and assisting customers with order placement and delivery preferences.
Panasiatic Solutions, full_time
Jan 2021 to Jan 2022
Provided inbound technical support for a telecom account, diagnosing hardware, software, and connectivity issues, guiding customers through step by step troubleshooting, managing support tickets, escalating complex cases, and dispatching field technicians for on site repairs. Worked in a hybrid setup, adapting between remote and in office workflows.