Reservations Agent | Travel Consultant | General VA
Eastern Samar, Guiuan, Philippines
Travel Virtual Assistant and Reservations Specialist with over 3 years of experience managing reservations, coordinating multi-day itineraries, and resolving customer and supplier issues with speed and accuracy. Skilled in handling booking amendments, confirming availability across multiple partners, and maintaining clean, reliable documentation in fast-paced environments. Known for excellent English communication, strong attention to detail, and the ability to support global teams through organized, proactive, and customer-focused service.
Granted Holidays, part_time
Feb 2026 to Present
Manage hotel, tour, transport, and activity reservations while ensuring accuracy and timely confirmations. Coordinate daily with hotels, travel agencies, transport providers, and other suppliers regarding bookings, availability, amendments, and special requests. Handle customer inquiries through phone and email, providing professional and guest-focused assistance. Create customized travel itineraries and tour packages using VTO based on client preferences and schedules. Process booking modifications, cancellations, and payment-related concerns while maintaining accurate records. Maintain organized reservation documentation and update booking systems to ensure smooth operations. Resolve booking issues and supplier concerns promptly to maintain high customer satisfaction. Support guests with pre-arrival information, travel assistance, and itinerary updates. Collaborate with operations and customer service teams to ensure seamless guest experiences. Demonstrate strong multitasking, communication, and problem-solving skills in a fast-paced environment.
Irish Tours For You, full_time
Feb 2023 to Oct 2025
Managed end-to-end reservations for group coach tours and individual travelers, ensuring every hotel, activity, and transport booking was accurately confirmed and updated. Coordinated 30 to 40 multi-day itineraries per year, regularly updating schedules and providing drivers and team members with clear, day-by-day information. Communicated daily with hotels, transport providers, and local suppliers to verify availability, secure dates, and resolve booking discrepancies such as duplicates, cancellations, or schedule conflicts. Processed reservation changes, cancellations, and special requests, keeping all systems, spreadsheets, and supplier confirmations aligned and error-free. Served as the primary point of contact for tour reservations, handling most itinerary updates and maintaining detailed records in Tourwriter, Google Sheets, and shared documents. Performed high-volume data entry and data verification, cross-checking information to prevent booking errors and reduce issues at check-in. Prepared final advisory emails and validated all booking information prior to release, reducing check-in problems and increasing customer satisfaction. Coordinated personalized touches for special occasions such as birthdays and anniversaries, contributing to memorable guest experiences and strong online reviews. Collaborated with customer service, operations, and the Head of Reservations to share updates, resolve urgent issues, and maintain smooth communication between teams. Supported remote operations by managing schedules, documentation, inbox updates, and other administrative tasks with strong organization and follow-through. Demonstrated consistent accuracy, reliability, and professional communication as a fully remote member of the travel operations team.