AI Automation Specialist
Metro Manila
AI Automation Specialist with a strong customer support background 🚀 I design and build AI-powered workflows that cut busywork, improve efficiency, and create better experiences for both customers and teams. With 4+ years of frontline experience supporting major brands (Electronic Arts, Meta, T-Mobile, Verizon, and e-commerce platforms), I understand the real pain points that slow people down — and I use that insight to create smart automations that actually solve them. 🛠️ What I work with: Zapier • Make • n8n • GoHighLevel • HubSpot • Asana • Slack 📌 Recent projects include: • AI-powered client onboarding & lead qualification • Automated invoice processing & payment alerts • Support ticket triage & escalation systems • Call analysis and personalized follow-up workflows ✅ Certified in: HighLevel CRM • Make.com • n8n • Zapier • Prompt Engineering I combine deep customer empathy with practical automation skills to build systems that are reliable, easy to maintain, and genuinely useful. Open to freelance projects and full-time opportunities in AI automation and process optimization. Let’s build something that makes work flow better ⚡
Keywords Studios, full_time
Jun 2025 to Oct 2025
Provide frontline and specialized support to Electronic Arts players, focusing on account management, security, virtual goods, and recovery. Handle inquiries related to account access, in-game loot/items, currencies, purchases, and full or partial account restoration in accordance with EA policies and tools. • Manage and verify player accounts; investigate and resolve access and security issues. • Investigate and restore missing or lost in-game loot, items, and virtual goods. • Troubleshoot and adjust in-game currencies (including FIFA Points and equivalent systems). • Perform account restoration and recovery support while adhering to strict EA guidelines. • Address related player inquiries covering purchases, access problems, and account security.
Philtech Philippines, full_time
Nov 2024 to Jun 2025
Delivered multi-channel customer support for online grocery and pharmacy purchases. Handled order inquiries, delivery issues, product availability, prescription-related questions, and account access with accuracy and empathy while ensuring compliance with health and safety regulations. • Provided phone, chat, and email support for online grocery and pharmacy orders. • Educated customers on digital coupons, promotions, and successful application methods. • Resolved issues involving orders, deliveries, product availability, and account access. • Guided customers through the e-commerce platform and troubleshot technical problems.
Concentrix Philippines, full_time
Sep 2023 to Oct 2024
Engaged with users in real time to resolve platform-related inquiries and technical issues. Reviewed user-generated content for compliance with community guidelines while delivering high-quality service and contributing to process improvement. • Documented user interactions and feedback to improve service quality and team processes. • Identified complex issues requiring escalation and collaborated with technical teams for resolution. • Supported onboarding and training of new moderators, sharing best practices and strategies. • Partnered with cross-functional teams on content-moderation challenges and continuous improvement.
Foundever Philippines, full_time
Nov 2022 to Jul 2023
Provided exceptional phone support to Verizon customers, resolving inquiries and technical issues while educating users on products and services to foster loyalty and drive engagement. • Resolved technical problems with a strong first-contact resolution rate. • Educated customers on new products and services, contributing to increased sales through engagement. • Performed in-depth troubleshooting for complex device, network connectivity, and service-outage issues.
Startek International, full_time
Sep 2021 to Nov 2022
Delivered outstanding multi-channel support (email, chat, and phone) to T-Mobile customers. Addressed inquiries, resolved issues, and promoted products and services to maximize satisfaction. • Resolved billing issues and technical problems while achieving high customer satisfaction scores. • Educated customers on T-Mobile products and services, generating upsell opportunities. • Maintained accurate documentation of interactions in the CRM system for quality assurance. • Served as Apprentice Subject Matter Expert; collaborated with seniors and contributed to training materials.