HealthCare Specialist | Front Desk Associate
Cebu
With solid foundation in customer service, I excel in creating welcoming and efficient environments. My strong communication skills and ability to resolve issues promptly ensure positive experience for all clients. I am organized, approachable, and adept at multitasking, making sure all front desk operations run smoothly.
Tache Inc., full_time
Sep 2024 to Mar 2026
Facilitated creation of radiology orders for CT scans, X-rays, ultrasounds, MRIs, and mammograms as requested by medical doctors. Coordinated patient scheduling for radiology procedures. Assisted in verifying ICD-10 codes and contacted medical doctors regarding missing demographics or discrepancies in patient scripts. Ensured proper insurance application for various procedures, including MVA, worker's compensation, and standard medical insurance such as Aetna, Medicare, Horizon, BCBS, and Clover. Trained in HIPAA regulations.
iPloy Inc., full_time
May 2022 to Sep 2024
Conducted inbound and outbound calls to patients, doctors, and health insurers including Healthfirst, Aetna, UHG, and Medicaid NY to address needs. Assisted in maintaining patient demographics to ensure accurate account information. Processed orders for patients' incontinence, ostomy, enteral, and wound care supplies. Provided DME services including wheelchairs, hospital beds, and ambulatory devices. Organized and labelled faxes received, and faxed confirmation of orders or prescriptions to health insurers and doctors for approval. Contacted and faxed health insurance companies and doctors regarding incorrect ICD-10, CPT, and HCPCS documents received. Processed payments for patients based on coverage from health insurance providers. Facilitated appointment scheduling with the delivery team for DME deliveries and technical support for repairs.
Wipro Philippines Inc., full_time
Sep 2018 to May 2022
Assist customers with inquiries regarding phone bill data usage, surcharges, and international roaming options. • Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels. • Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure. Provide solutions for customer retention and effective resolutions for device issues. Facilitate escalation process for agents handling managerial calls.
24/7 Philippines Inc., full_time
Oct 2016 to Present
Assist customers with inquiries regarding phone bill data usage, surcharges, and international roaming options. • Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels. • Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure. Provide solutions for customer retention and effective resolutions for device issues. Facilitate escalation process for agents handling managerial calls.
Teleperformance Phils., full_time
Sep 2014 to Aug 2016
• Resolve customer product inquiries efficiently, leading to improved customer satisfaction scores. Address billing and retention concerns, resulting in enhanced customer loyalty and reduced churn rates. Streamline escalation processes for agents, achieving faster resolutions and improved operational efficiency. • Addressed customer service enquires quickly and accurately. • Assisted customers with product-related questions, feedback and complaints.
Stream Phils. Inc., contract
Apr 2014 to Aug 2014
• Managed customer interactions regarding hardware and software concerns for PCs and laptops. Oversaw diagnostic assessments for PCs and laptops through screen sharing. Coordinated replacement procedures for non-repairable laptops and PCs. • Helped customers set up new systems, applications and software. • Maintained a high level of product knowledge to offer expert advice on technical queries. • Conducted tactical troubleshooting to identify faults.
KudoSupport Inc., full_time
Nov 2012 to Mar 2014
Assisted customers with product inquiries. Addressed billing and retention concerns. Provided solutions for product technology issues. Handled escalations for agents requiring managerial support. • Collaborated with team members to share insights and strategies for handling complex customer issues. • Developed chat scripts for common queries, streamlining response processes and improving efficiency.