Anna Q.

Healthcare Virtual Assistant

Philippines

Overview

I have strong healthcare experience. Where in, I answer inbound calls, send emails, or provide chat support related to appointments, billing, insurance, or medical services. Schedule, reschedule, or cancel patient appointments. Verify insurance coverage and benefits, and update patient records as needed. Provide accurate information regarding medical procedures, office policies, and service availability. Resolve billing issues, explain account balances, and process payments when authorized. I believe my ability to improve customer service and familiarity with medical admin tasks make me an ideal candidate.

Skills and Tools

• Insurance Verification
• Medical Coding
• Appointment Setting
• Medical Billing
• Benefits Verification
• Email Management
• Email Support
• Patient Scheduling

Work History

• Team Manager

  Alorica, full_time

  Nov 2019 to Dec 2025

  I have strong healthcare experience. Where in: I answer inbound calls, send emails, or provide chat support related to appointments, billing, insurance, or medical services. Schedule, reschedule, or cancel patient appointments. Verify insurance coverage and benefits, and update patient records as needed. Provide accurate information regarding medical procedures, office policies, and service availability. Resolve billing issues, explain account balances, and process payments when authorized.