General Virtual Assistant/NDIS recruitment and compliance, Rostering
Rizal
Hello! I'm Abigail Del Rosario, a dedicated Virtual Assistant with experience in administration, customer service, recruitment, compliance, rostering, e-commerce support, and insurance verification. I help businesses streamline their operations by providing reliable administrative support, maintaining accurate records, coordinating schedules, and ensuring compliance with company policies and industry standards. My experience includes supporting NDIS providers with recruitment, rostering, compliance documentation, and workforce coordination. I also have a background in e-commerce customer support, order management, and insurance verification, where attention to detail and strong communication skills are essential. What sets me apart is my ability to adapt quickly, stay organized, and manage multiple tasks efficiently while maintaining a high level of accuracy. I am proactive, dependable, and committed to delivering quality work that helps businesses save time and improve productivity. I am passionate about supporting clients and helping their businesses grow through efficient administrative and operational support.
Bloom in Strength, freelance
Dec 2025 to Present
Post job advertisements on job boards and social media platforms. Screen resumes and conduct initial candidate assessments. Schedule interviews and coordinate with hiring managers. Complete reference checks and employment verification. Manage onboarding of new support workers and staff. Maintain recruitment databases and employee records. Ensure staff have current and valid compliance documents, including: NDIS Worker Screening Check Working with Children Check (WWCC) Police Check First Aid & CPR Certificates Driver's License and Vehicle Insurance (if required) Mandatory NDIS training certificates Track document expiry dates and follow up on renewals. Maintain accurate employee files and compliance records. Assist with NDIS audits and quality assurance activities. Ensure policies, procedures, and staff documentation meet NDIS requirements.
Urban Outfitters, contract
Jul 2025 to Apr 2026
Managed customer inquiries related to orders, returns, exchanges, refunds, and shipping concerns. • Delivered support through email, chat, and social media channels. • Resolved escalated customer issues while maintaining satisfaction metrics. • Maintained accurate CRM records and customer documentation. • Collaborated with logistics and internal teams to resolve delivery concerns. Balsam Hill – Seasonal Customer Support Agent • Provided email and live chat support during peak holiday seasons. • Assisted customers with order tracking, replacements, and product inquiries. • Maintained detailed customer records and case documentation. • Handled high-volume interactions while meeting service goals. • Built customer trust through professional communication and issue resolution.