Support Advisor | Customer Service Representative | E-Commerce Support
Sorsogon
Hi, my name is Jerico Guanizo, and I'm a customer support and virtual assistant professional based in the Philippines. Over the past 7 years, I've supported customers for companies like Shopify, Stripe, Amazon, and Pearson — handling everything from live chat and phone support to email and account troubleshooting. At Amazon, I was promoted to subject matter specialist and team lead after consistently being recognized as a top performer. What I bring to a team is reliability and clear communication. I work well independently, I stay calm under pressure, and I genuinely care about solving the customer's problem — not just closing the ticket. I've also built a dependable home office setup, with backup internet and backup power, so I can be a consistent, uninterrupted presence for your team. I'd love the opportunity to bring that same dependability to your organization. Thank you for watching, and I look forward to speaking with you soon.
TaskUs, full_time
Sep 2025 to May 2026
* Resolved high volumes of Shopify merchant inquiries via chat and email. * Troubleshot themes, apps, billing, domains, and account security issues. * Documented cases accurately and coordinated escalations.
TDCX, full_time
Nov 2023 to Mar 2024
* Supported Stripe merchants with verification, payments, and compliance inquiries. * Managed multiple cases while meeting service levels.
Concentrix, full_time
Jan 2023 to Aug 2023
* Helps educators and student troubleshoot myLab and other Pearson products.
NuVision Autoglass Inc, contract
Jul 2022 to Dec 2022
* Customer Service, Handled scheduling, dispatch coordination, and administrative support remotely.
Concentrix, full_time
Sep 2019 to Jan 2022
* Delivered customer support for Amazon across phone, chat, and email; served as SME/TLA.