Reliable, hardworking, and dedicated to delivering quality results.
Bataan
I’m a reliable, hardworking, and adaptable professional committed to delivering quality results and excellent client service. I take the time to understand clients’ needs, communicate clearly, and approach every task with responsibility and dedication. What sets me apart is my strong work ethic, willingness to learn, and commitment to making a meaningful contribution to every client I work with.
Genpact LLC, full_time
Oct 2022 to Present
• Handled customer complaints and troubleshot product or service issues efficiently. • Followed up with clients via phone, web chat, and email to ensure continued satisfaction. • Maintained a positive, empathetic, and professional attitude in all customer interactions. • Ensured high levels of customer satisfaction by delivering professional and timely support. • Informed customers about additional products or services that could add value to their experience. • Demonstrated a deep understanding of client concerns & acknowledged them to provide effective resolutions. • Escalated complex issues and concerns to appropriate teams when necessary. • Exhibited strong critical thinking and analytical skills to resolve customer issues effectively. • Provided introductory and onboarding information, including product manual explanations, to new and prospective customers.
Sutherland, full_time
Nov 2021 to Sep 2022
• Maintain a positive, empathetic, and professional attitude toward customers at all times. • Respond promptly to customer inquiries through multiple communication channels (phone, email, chat, etc.). • Keep accurate records of customer interactions, transactions, comments, and complaints. • Coordinate and communicate effectively with colleagues to resolve customer issues. • Provide feedback on the efficiency of customer service processes and suggest improvements. • Manage a high volume of incoming phone calls efficiently. • Identify and assess customer needs to ensure satisfaction. • Build sustainable relationships and trust with customers through open and interactive communication. • Provide accurate, valid, and complete information using the appropriate methods and tools. • Handle customer complaints, offer suitable solutions or alternatives within time limits, and follow up to ensure resolution.