Operations AI Automations Specialist
Cebu
Hi, I'm John, an Operations and Technology Specialist based in Cebu, Philippines, with 11+ years of experience in operations, project management, virtual assistance, and customer support. I help businesses save time by turning manual, messy processes into reliable automated workflows. WHAT I DO BEST - AI and workflow automation: n8n, Zapier, Make, GoHighLevel, AI agents, MCP - API integrations: REST APIs, webhooks, authentication, so your tools share data without copy-paste - Project and operations management: 4 years leading projects from planning to delivery - SOPs and documentation: clear, repeatable processes your team can follow - Client onboarding and tech support: setup, configuration, troubleshooting - Tools: Asana, ClickUp, Notion, Google Workspace, QuickBooks Online WHAT SETS ME APART I come from the business side, not only the technical side. I've run daily operations, hired and trained teams, and handled escalated customers at JPMorgan Chase. I understand the problem behind a workflow before I build anything, find the real bottleneck, and build something that fits how your business actually runs. I also use Claude, ChatGPT, and Gemini daily to deliver faster and cleaner work. HOW I WORK Reliable, detail-oriented, and a clear communicator (fluent English). You get regular updates and documentation, so you're never left guessing. GOOD FIT IF YOU NEED Workflow automation, CRM setup, project management support, SOP creation, or a dependable operations partner. Tell me what you'd like to streamline, and let's find the best way to do it.
KPI Advisors, full_time
Aug 2022 to Present
Support day-to-day operations while leading projects, improving internal processes, and implementing AI and automation solutions. - Designed and built workflow automations with n8n, GoHighLevel, Zapier, and Google Workspace to cut repetitive manual work - Led and coordinated cross-functional team members to deliver projects accurately and on time - Managed projects from planning to completion, keeping priorities and deadlines on track - Onboarded new clients: system setup, workflow configuration, documentation, and process implementation - Provided technical support and troubleshooting for clients and internal teams - Wrote and maintained SOPs to standardize processes and speed up team onboarding - Identified operational bottlenecks and recommended AI-driven solutions to improve efficiency and scalability
JPMorgan Chase & Co., full_time
Sep 2020 to May 2022
Provided technical and customer support for online banking services, handling complex and escalated cases. - Diagnosed customer needs and resolved technical issues through active listening and problem-solving - Managed sensitive, escalated interactions professionally while following company policies and service standards - Documented every interaction and routed issues to the right resolution channels
KHLC Services LLC, part_time
Apr 2020 to Aug 2020
Supported real estate operations through lead management, property research, CRM administration, and documentation. - Managed and organized leads across the sales and acquisition pipeline - Researched and maintained property listings and market information - Administered the CRM and dialer system (Dealio.pro) to keep lead records accurate and support outreach - Created and maintained SOPs to standardize recurring tasks
Ardent Links Pinnacle Services, full_time
Dec 2016 to Jan 2019
Managed business and campaign operations and supported company growth through client acquisition, team development, and operational planning. - Developed and implemented client acquisition strategies for lead generation and growth - Led hiring, onboarding, and training of new team members - Coached the team to improve productivity and service quality - Contributed to business planning, process improvement, and operational strategy - Coordinated resources and priorities across teams
Ardent Links Pinnacle Services, full_time
Dec 2015 to Dec 2016
Provided administrative, client, and customer support to keep daily operations running smoothly. - Handled client and customer inquiries and ongoing account needs - Supported customer retention through strong relationships and consistent follow-up - Managed appointment scheduling and calendar coordination - Handled general administrative tasks