Paulo B.

Technical Specialist | 5+ Years exp | Meta, Airbnb and Momence

Metro Manila

Overview

Operations specialist with 5 years of hands-on experience scaling digital storefronts and delivering high-tier technical support. E-Commerce & Retail: Meta Commerce, FB Marketplace, Facebook Shop, and Shopify integrations. Technical Host Support: Specialist-level support for Airbnb (Superhost issues) and Momence. Core Technical Skills: CRM administration, workflow automation, user segmentation, custom reporting, permissions management, and platform integrations.

Skills and Tools

• Customer Support
• Phone Support
• Email Support
• Chat Support
• Conflict Resolution
• Call Center Operations
• Ticket Management
• NPS Management
• CSAT Surveys
• Knowledge Base Management
• Customer Success
• Help Scout
• LiveChat
• Tier 2 Support
• Remote Support
• Screen Sharing Support

Work History

• Customer Success Engineer

  TDCX, full_time

  May 2023 to Present

  Versatile Specialist with 5 years of experience optimizing e-commerce platforms and delivering high-level technical support. Expertise ranges from scaling storefronts across Meta Commerce, FB Marketplace, and Shopify to managing complex SaaS and platform operations for Airbnb and Momence. Advanced technical skills in CRM management, workflow automation, audience segmentation, system permissions, and third-party integrations.