Mary V.

Guest Services Specialist

Bulacan

Overview

Hi, I’m Mary Rose, a Sales and Customer Service Virtual Assistant with experience in short-term rental operations, guest support, reservations, and customer service. We’ve supported over 800 STR listings , handling guest communication, booking changes, payment concerns, refunds, and coordinating with cleaning and maintenance teams. I also have experience in hotel reservations and 3 years of roadside assistance/customer service experience, which helped me develop strong communication, problem-solving, and multitasking skills. I’m reliable, adaptable, and comfortable handling high-volume and time-sensitive concerns.

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Ticket Management
• BPO Operations
• Zendesk
• Freshdesk
• Help Desk
• Crisp
• LiveChat
• Slack
• Zoho CRM
• Breezeway

Work History

• Guest services specialist

  Extenteam, full_time

  Apr 2026 to Sep 2026

• Senior Contact Center Specialist

  UnifyCX / Glow touch PH, full_time

  Nov 2022 to Jul 2026

• Hotel reservation Specialist

  IGT Solutions, full_time

  May 2020 to Aug 2022