Administrative Virtual Assistant
Masbate, Cataingan, Philippines
I I am a highly adaptable and detail-oriented professional with strong experience in administrative support, client communication, and document preparation. My background includes drafting formal letters and emails, preparing clear invoice descriptions, coordinating schedules, and ensuring smooth day-to-day operations. I am comfortable handling both independent tasks and collaborative projects, always focusing on accuracy and efficiency. What makes me stand out is my reliability and strong commitment to quality. I understand that clients value clear communication, responsiveness, and consistency. I take ownership of my responsibilities and ensure tasks are completed thoroughly and professionally. The value I bring to clients includes saving them time, improving communication clarity, and helping maintain a professional image in all correspondence and documentation. I aim to support their goals by being dependable, efficient, and detail-focused in every task I handle.
Concentrix, EXL, full_time
Oct 2018 to Jan 2024
Customer Service Representative / Technical Support Representative (BPO – Inbound Voice & Chat Support) • Provided Customer / Technical support via inbound voice call and chat, addressing inquiries and resolving concerns. • Maintained high-quality service standards and met performance metrics. • Worked in a remote set up for 3 years, demonstrating reliability and self-management.
Sportscity International, full_time
Jun 2011 to Jun 2018
Team Leader – Embroidery Production Sportscity International – 7 years and more • Led embroidery production teams, ensuring operational efficiency and adherence to schedules. • Planned and managed production processes, optimizing workflow and reducing downtime. • Conducted supply analysis and calculated production consumption to prevent shortages. • Identified and resolved production-related issues, ensuring seamless operations. • Managed manpower allocation and ensured adherence to security protocols.