Customer Support Specialist | Virtual Assistant
Cebu
Hi! I'm Grace, a Customer Service Specialist with over seven years of experience supporting U.S. customers across e-commerce and healthcare, along with experience in remote customer support and virtual assistance. Throughout my career, I've developed strong communication, problem-solving, multitasking, and organizational skills. I'm experienced in handling customer inquiries, resolving complaints, and providing accurate information while maintaining a positive customer experience. Here's how I can help your business: - Phone, Email, and Live Chat Support - Customer Inquiries and Complaint Resolution - Appointment Scheduling and Customer Follow-ups - CRM Management and Data Entry - Email Management and Basic Administrative Support - Customer Records and Documentation Tools: Zendesk, CRM systems, Microsoft Office, Google Workspace, and Canva. I'm reliable, detail-oriented, and comfortable working independently. I'm also a quick learner who can adapt to new tools, systems, and processes. My goal is to help businesses provide excellent customer service, stay organized, and build positive relationships with their customers. I'm available for long-term opportunities and ready to contribute my skills to your team!
ZenOne, contract
Oct 2025 to Oct 2026
· Provided live chat and email support to dental offices regarding orders, product availability, shipping, tracking, billing, returns, and account-related concerns. · Coordinated with vendors and internal teams to obtain order updates, resolve missing or incorrect shipments, and follow up on backordered items. · Assisted customers with order changes, cancellations, returns, distributor connections, pricing concerns, and platform-related questions. · Documented customer concerns and follow-ups accurately while managing multiple support conversations in a fast-paced environment.
ADELAIDE PARTY & WEDDING HIRE, contract
Sep 2025 to May 2026
Managed customer inquiries, bookings, quotations, invoices, product availability, and order updates through email and social media. Scheduled appointments and managed bookings using Google Calendar, ensuring accurate schedules and timely confirmations. Coordinated deliveries, equipment returns, booking changes, and event requirements with customers, wedding coordinators, and venues. Maintained accurate booking records, updated Google Calendar, and provided timely customer follow-ups throughout the rental process.
Concentrix, full_time
Sep 2021 to Sep 2025
· Assisted patients and policyholders with insurance coverage, benefits, claims, prescriptions, appeals and billing process. · Resolved complex healthcare insurance issues while coordinating with patients, healthcare providers, and insurance companies.
Qualfon Inc, full_time
Jul 2018 to Sep 2021
· Provided live chat support for customer inquiries involving orders, payments, account concerns, and technical issues. · Troubleshot customer issues and provided timely, accurate solutions while following company policies and procedures.