Customer Service BPO Professional | Operations, Back-Office Support
Philippines
I am a highly experienced BPO and customer support professional with over 14 years of experience delivering exceptional service across customer service, back-office operations, and administrative support. Throughout my career, I have supported high-volume accounts, handled sensitive data with accuracy, and consistently met or exceeded performance and quality targets. My skill set includes customer communication, data entry, CRM management, email and calendar coordination, and process documentation, with hands-on experience using tools such as Microsoft Excel, Word, Teams, Canva, Trello, ActiveCampaign, Apollo, and Calendly. I am detail-oriented, organized, and efficient, ensuring tasks are completed accurately and on time. What sets me apart is my strong work ethic, adaptability, and commitment to quality. Having spent many years in fast-paced BPO environments, I am comfortable working independently, following strict guidelines, and adapting quickly to new systems and workflows. I take ownership of my work and focus on delivering consistent, reliable results. I bring value to clients by reducing workload, improving operational efficiency, and ensuring excellent customer experiences. You can rely on me as a dependable partner who communicates clearly, respects deadlines, and is always focused on helping your business run smoothly.
ECE, contract
Aug 2025 to Jan 2026
Review items being sold on the company’s website, making sure that they strictly comply with the rules and guidelines provided and set by the company.
Afni Philippines, full_time
Jun 2015 to Oct 2024
Provide prompt and professional customer service by responding to inquiries, resolving complaints, explaining products, policies, and billing details, and processing refunds or NSF back-outs. Assist customers with billing issues, negotiate payment arrangements per company policy, and securely collect payments while maintaining excellent service. Accurately update and maintain customer records, refer interested customers to sales, ensure issues are fully resolved before ending calls, and perform precise data entry to keep all systems and account information up to date.
Results CX, full_time
Jan 2013 to Mar 2015
Handle inbound calls and messages by promptly addressing customer inquiries and resolving issues through effective problem identification and solutions. Provide clear product and service information, professionally manage and de-escalate customer complaints, and maintain accurate customer records by updating information and tracking interactions. Follow up with customers to ensure resolution and proactively identify opportunities to upsell or cross-sell products and services based on customer needs.
CSI, full_time
Nov 2010 to Aug 2012
Respond promptly and accurately to customer inquiries regarding products, services, pricing, policies, and account details. Troubleshoot and resolve customer issues by identifying effective solutions, manage complaints professionally by investigating concerns and providing appropriate resolutions, and stay up to date on company products, policies, and procedures. Collaborate with internal departments to resolve complex issues and ensure a seamless customer experience.