Cecille W.

Executive Assistant | Operations Coordinator | Client Success Manager

Cavite

Overview

I am a results-driven Operations and Client Success professional with over 14 years of experience supporting executives, managing operations, leading remote teams, and delivering exceptional customer experiences. I specialize in streamlining processes, coordinating cross-functional projects, managing calendars and communications, improving workflows, and ensuring seamless day-to-day operations. Throughout my career, I have led high-performing teams, managed client relationships, resolved escalations, analyzed performance metrics, and implemented operational improvements that increased efficiency and customer satisfaction. I am highly organized, proactive, and detail-oriented, with strong experience using CRM systems, project management tools, Microsoft Office, Google Workspace, and virtual collaboration platforms.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Data Entry
• Meeting Coordination
• Document Management
• Google Drive
• Task Management
• Google Workspace
• Microsoft Teams
• Microsoft Word
• Microsoft Office
• Microsoft Excel
• Project Management
• Monday.com
• Process Documentation
• SOP Creation
• Office Management
• Scheduling

Work History

• Senior Client Engagement Manager

  Rocket Station, full_time

  Feb 2026 to Jun 2026

  Directed operations across multiple client portfolios, improving service delivery and client satisfaction. Partnered with executive leaders to strengthen client retention and business continuity. Developed onboarding, operational processes, and performance frameworks.

• Division Leader

  Rocket Station, full_time

  May 2024 to Jan 2026

  Directed operations across multiple client portfolios, improving service delivery and client satisfaction. Led strategic reviews, KPI governance, leadership coaching, and operational planning. Partnered with executive leaders to strengthen client retention and business continuity. Developed onboarding, operational processes, and performance frameworks.

• Senior Operations Manager

  Rocket Station, full_time

  May 2022 to Apr 2024

  Managed Operations Managers supporting multiple enterprise clients. Improved operational performance through process optimization and KPI management. Resolved complex client escalations while strengthening stakeholder relationships.

• Operations Manager

  Rocket Station, full_time

  Jun 2020 to Apr 2022

  Managed virtual teams, client relationships, and performance coaching. Supported operational excellence through workforce management and continuous improvement.

• Team Leader

  Concentrix, full_time

  Mar 2010 to Oct 2019

  ed customer service, technical support, sales, retention, and collections teams. Coached employees, monitored quality, and improved team performance.