Operations and Support Specialist
Davao del Sur, Davao City, Philippines
Virtual assistant with 2+ years of remote experience supporting international clients, mainly with CRM and lead management, GoHighLevel automations and day-to-day admin. I can help with: 1. CRM and lead management 2. Workflow automation (GoHighLevel, Hubspot and Zapier) 3. Inbox, calendar and scheduling support 4. Client onboarding and documentation 5. SOPs, dashboards and reporting
Operations & Support Specialist, freelance
Feb 2025 to Oct 2026
Supported the leadership team with backend operations, administrative tasks and day-to-day workflow across the business. The role covered CRM management and automations, lead management, inbox and appointment scheduling, and social media, along with client onboarding and documentation support. It wasn’t limited to one department, it covered whatever came up that needed attention. I helped keep things organised behind the scenes so leadership could stay focused on the business itself.
Buyers Agent Institute, contract
Jun 2024 to Jan 2025
Provided real-time chat support to potential clients on behalf of our Closers, handling conversations from first contact through to booking. Managed calendar scheduling, sent follow-up messages to keep leads warm, and kept client files and pipelines accurate and up to date. Often handled several conversations at the same time, making sure every lead got a timely, professional response and nothing slipped through. Paying close attention to what each client needed helped more of those conversations turn into booked appointments.