KYC Compliance Analyst | Quality Monitoring | Customer Service
Rizal
I am an experienced KYC and Compliance professional with a strong background in customer service, risk assessment, testing, and monitoring. I am detail-oriented, adaptable, and committed to delivering accurate and high-quality work while providing excellent client support.
Cybertexex, full_time
May 2025 to Mar 2026
Performed quality control reviews of KYC and data processing activities to ensure accuracy, consistency, and compliance with standards. Identified data discrepancies, quality issues, and risks, escalating findings for resolution. Reviewed sensitive customer and verification data with strict confidentiality and attention to detail. Worked independently in a remote environment while meeting quality, productivity, and turnaround-time targets.
ECE Contact Centers, Inc., full_time
Oct 2024 to May 2025
Conducted detailed reviews and investigations to identify risks, threats, and policy violations. Analyzed evidence to make accurate, risk-based decisions in compliance with safety and regulatory standards. Identified counterfeit products and intellectual property violations, including trademark, copyright, and patent infringements. Managed high-volume workloads independently while maintaining accuracy, productivity, and quality standards. Demonstrated strong time management, communication, and attention to detail in a remote work environment.
ANZ Global Services and Operations, Inc., full_time
Jul 2012 to Aug 2018
Experienced professional who previously worked in KYC, compliance, risk review, quality assurance, and customer service, with a strong record of regulatory adherence and quality outcomes. In this role, handled investigations, risk identification, and resolution of complex customer issues in high-volume environments. Recognised as a Top Performer and Quality Assurance Champion, with additional responsibilities in training, quality assurance, and supporting team capability. Demonstrated strengths in process improvement, client relations, communication, and problem-solving.