General Virtual Assistant | Social Media Manager | Customer Service
Cebu
I'm Crisanta, a Bachelor's degree graduate with over four years of customer service experience supporting U.S. clients. Throughout my career, I've developed strong communication, problem-solving, and relationship-building skills while helping customers find solutions and ensuring they have a positive experience. What sets me apart is my genuine passion for helping people combined with my creativity and adaptability. I enjoy finding efficient ways to solve problems, learning new tools and systems, and supporting clients in achieving their goals. I'm reliable, detail-oriented, and committed to delivering high-quality work while maintaining a positive and professional attitude. I look forward to the opportunity to support your business and contribute to your success.
Qualfon, full_time
Jan 2022 to Jun 2026
*Handled customer inquiries via phone, email, and chat. *Diagnosed and resolved technical and service-related issues. *Assisted customers with account management and troubleshooting. *Documented customer interactions and case resolutions. *Met performance metrics for quality, productivity, and customer satisfaction. *Maintained professionalism and empathy when handling customer concerns.