Operations Virtual Assistant
Zamboanga del Sur, Zamboanga City, Philippines
I’m a reliable and detail-oriented professional with 4 years of hands-on experience in Content Moderation and Quality Assurance, plus experience in lead generation and appointment setting. My background includes reviewing and auditing cases, handling tickets and inquiries, ensuring policy compliance, tracking and qualifying leads, conducting outbound calls, and supporting clients and operational teams. I’m experienced in working with structured processes, maintaining accuracy, documenting information, monitoring performance, and handling tasks with confidentiality and professionalism. My combination of quality assurance, customer support, lead generation, and operations experience allows me to adapt quickly and provide dependable day-to-day business support.
Arthur James Gallery Art Ltd., freelance
Aug 2025 to Nov 2025
Handled client outreach and appointment scheduling for art investment prospects. Improved engagement by refining scripts and maintaining structured lead pipelines with timely follow-ups. Assisted with onboarding documentation and client agreement processing.
Alorica Inc., full_time
Mar 2021 to Apr 2025
Reviewed 1,000+ pieces of user-generated content monthly to ensure platform compliance, maintained high accuracy while meeting strict daily productivity targets, identified moderation gaps and recommended improvements to reduce policy violations, supported quality monitoring and team training initiatives, and consistently exceeded targets for turnaround time, quality metrics, and operational efficiency.
OPPO Mobile Inc., full_time
Aug 2016 to Sep 2020
Assisted 50+ customers daily with product inquiries, troubleshooting, and purchasing decisions, delivered product demonstrations while maintaining strong knowledge of mobile technology, resolved customer inquiries across multiple channels with high satisfaction, and contributed to increased monthly sales through professional customer engagement.