Customer Service QA | 8+ Years Multi-Industry Support
Batangas
Hi! I’m Anna, and I help businesses keep their customers happy and daily support running smoothly with over 8 years of experience in e-commerce, telecommunications, travel, and hospitality. Whether it is handling a high volume of chats and emails, sorting out customer complaints, or processing secure payments, I know how to get things done quickly and politely. What sets me apart is that I do not just clear out tickets, I check quality logs daily to spot errors early, keeping service delivery accuracy above 98%. I am completely comfortable using standard platforms like Shopify, Salesforce, Gorgias, HubSpot, and Front, so I can jump right into your workflow with minimal training. Because I have worked across online shopping, tech support, and hotel bookings, I easily adapt to talk to all customers and handle last-minute changes calmly. If you need someone reliable, experienced, and easy to work with to take care of your customers, do get in touch today!
Savoya, full_time
Jun 2024 to Oct 2026
Audited trip records daily to spot dispatch errors early, keeping service delivery accuracy above 98%. Reviewed chat and call logs to catch delay patterns and gave direct feedback to support team members.
Hodge Products Inc., full_time
Feb 2022 to May 2024
Answered buyer emails regarding order tracking, product questions, and complaints while keeping average resolution time under 2 hours. Handled credit card payments and generated custom price estimates to speed up order completion.
Nextiva, full_time
Feb 2019 to Jan 2022
Handled inbound customer calls, chats, and emails while meeting monthly team performance targets. Walked clients through service details, provided price quotes, and helped complete new account payment setups.
Caesars Entertainment, full_time
May 2018 to Feb 2019
Processed hotel and restaurant bookings, changes, and cancellations with a 99% accuracy rate. Assisted guests with special accommodation requests and fixed last-minute booking updates.