Telemedicine Support Specialist | Healthcare VA
Philippines
As a Telemedicine Support Specialist, I have experience assisting patients with appointment scheduling, insurance verification, intake documentation, and coordinating virtual consultations. I ensure patient records are accurate, confidential, and properly prepared before consultations, allowing providers to focus on delivering quality care. My key skills include strong communication, empathy, attention to detail, and technical proficiency with telehealth platforms and electronic medical records. With my background in customer and technical support, I’m able to guide patients through virtual systems smoothly, even those who are not tech-savvy. What makes me stand out is my patient-centered approach and calm problem-solving skills. I bring value by creating a seamless, stress-free telehealth experience—helping patients feel supported, informed, and confident while ensuring providers operate efficiently and effectively.
Epic Mortgage, full_time
Sep 2025 to Dec 2025
Junior Loan Processor - supports the loan processing team by assisting with the preparation, review, and verification of loan applications. They collect required documents (such as income, credit, and identification records), ensure all information is accurate and complete, and follow up with clients, lenders, and third parties to obtain missing requirements. They work closely with loan officers and underwriters to help move applications smoothly through the approval process while maintaining compliance with company policies and lending regulations. Strong attention to detail, organization, and communication skills are essential in this role.
Pompa Plumbing Group, full_time
Mar 2025 to Sep 2025
Managed daily administrative operations and supported the team with scheduling and coordination Handled inbound and outbound calls, assisting clients with bookings, inquiries, and follow-ups Prepared and processed invoices, quotes, and job documentation Coordinated with plumbers and field staff to ensure timely job completion Maintained accurate records in CRM and internal systems Monitored job progress and ensured customer satisfaction through regular updates Assisted with reporting, data entry, and general office support
Afni Phils. Inc., full_time
Jul 2024 to Mar 2025
Led and supervised a team of customer service representatives to ensure daily performance targets were achieved Monitored KPIs such as AHT, CSAT, Quality, Attendance, and Productivity Conducted regular coaching sessions, one-on-one meetings, and performance evaluations Provided real-time support and escalations handling for complex customer concerns Facilitated team huddles, trainings, and continuous improvement sessions Prepared and analyzed performance reports to identify trends and action plans Motivated and developed team members to improve engagement and retention Ensured compliance with company policies and client standards
Optum Global Solutions, full_time
Oct 2021 to Jul 2024
Led and managed a team of healthcare representatives handling medical billing, claims processing, or customer service accounts Monitored key performance metrics such as productivity, quality, SLA compliance, and attendance Conducted regular coaching sessions, performance reviews, and development planning Handled escalations and ensured timely resolution of complex healthcare-related concerns Ensured compliance with HIPAA guidelines, company policies, and client standards Facilitated team meetings, training sessions, and process updates Analyzed reports and performance data to drive continuous improvement Motivated and supported team members to achieve individual and team goals